Experience Everywhere
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So here's the thing about going to a UX conference (and the reason Josh had me join him): with UX on the brain, everything exudes an experience.
The experience of my canceled flight and frantic rebooking. (More on that later.) The experience of the first class/Clear security line. The experience of my swanky modern hotel room. The experience of attending a forward-thinking conference in a deliberately old-world venue. The experience of eating lunch. Even the conference itself gets scrutinized--the packet, the registration booth, the timing.
Properly aligned, user experience really does impact all aspects of a consumer-driven society. It certainly makes its home online, where the experience is a heavy majority of the overall opportunity; but the general concept carries through elsewhere. Like customer service phone calls. And ecommerce home deliveries. And....
The experience of my canceled flight and frantic rebooking. (More on that later.) The experience of the first class/Clear security line. The experience of my swanky modern hotel room. The experience of attending a forward-thinking conference in a deliberately old-world venue. The experience of eating lunch. Even the conference itself gets scrutinized--the packet, the registration booth, the timing.
Properly aligned, user experience really does impact all aspects of a consumer-driven society. It certainly makes its home online, where the experience is a heavy majority of the overall opportunity; but the general concept carries through elsewhere. Like customer service phone calls. And ecommerce home deliveries. And....
Labels: ux
