The ROI of being annoying

A recruiter in New Jersey got ahold of my contact information last year. He called and managed to learn from me that I do some of Ai’s hiring. I did not choose to use him for any of our staffing.

Since then, he has called me reliably, every two weeks, to see if I need him yet. Last fall I got tired of his calls and told him, flat out, to please stop calling. We have no relationship and his repeated attempts to wear me down were not working.

He ignored this request and keeps calling. Today was his most recent ping. I now recognize his phone number on caller ID; I don’t pick up when he rings me and I delete his voice mail without listening. And still he calls. (It’s been so long that I feel like I blogged about him once before.)

What percentage of a user base gets worn down by this tactic? Is it worth alienating a high percentage of a potential consumer segment in the hope of finding a sale?

I’m sure my recruiter/stalker has found that repeated calls work on some people sooner or later, but in the meantime, I’ve memorized his name and sworn never to work with or recommend him. Is that good business?

This is a good thing for an online marketer to consider before buying email lists and defaulting signups to opt-in.

Business

One Comment

  1. Since you’ll know it’s him, I would recommend always answering his calls by screaming into the phone:

    911! WHAT IS YOUR EMERGENCY?

    [pause for confused reply]

    SIR, THIS IS AN EMERGENCY LINE, IF THIS IS NOT AN EMERGENCY PLEASE HANG UP NOW!

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