Citigroup
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Notable Statistic
When Citi came to Ai, its employees ordered products and services through multiple, complex systems, which required training and did not offer self-service options.
Ai developed a solution that streamlines internal procurement, resulting in cost savings across the organization.
Simplifying procurement
The Citi Marketplace is an easy-to-use, e-commerce-like intranet system. It gives Citi employees around the world quick and easy access to products and services they need to do their jobs, and reduces the administrative burdens associated with procurement. We also worked with Citi to re-engineer its provisioning architecture and created an intuitive website that allows employees to order the tools they need with just a few clicks.
Empowering, cost-effective and quick
- Users request products on their own, from a desktop computer or a handheld device, as easily as they would shop on any ecommerce site
- Employees order the tools they need with just a few clicks
- Manager approval for a request can arrive within minutes
Project Results
- 70 global markets
- 30,000 products and services
- 20,000+ transactions per day
- 120,000 hours saved per year
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